Capstone

consultancy company

Home TECHNOLOGY IT Strategy #2

Outsourcing

Providing an innovative delivery framework for long-term management, maintenance and enhancement of custom or packaged applications, environments and test suites.

As our expanding global marketplace continues to create competition for skilled resources and pressures for companies to do more with less, it is no wonder why IT executives are turning to reliable outsourcing partners for a competitive advantage.

Many firms offer outsourcing services, but very few do the “right thing” for clients every time. Our outsourcing solutions drive higher levels of performance, eliminate worry regarding resource continuity and lower IT costs.

We merge our seasoned professionals and management best practices to create a flexible, scalable and global delivery model.

We combine client-site, onshore and offshore delivery capabilities to drive true business value. Whether we’re supporting new business strategies or enhancing legacy applications, our clients can have confidence that their critical business applications are in good hands.

Outsourcing Management and Maintenance Needs

IT executives may find themselves in a situation where the knowledge of a particular business application is retained by a single resource, creating a single point of failure in terms of organizational succession planning. Executives may also find that a bulk of application development is focused on supporting business applications that aren’t necessarily creating a competitive advantage for the company. Our outsourcing solutions can help address these concerns while reducing the total cost of ownership in supporting these core business applications. We achieve this by providing the following:

Level 2 and 3 Application Support

Fractional support staffing. Legacy application support services. Custom or packaged solutions. Industry best practice Service Level .Agreements (SLAs). 24x7x365 call center support.

Software Quality Assurance

Manual and automated testing assistance. Performance and load testing. Our Delivery Excellence Program (risk management).

Customer Satisfaction Value for Money Solutions

Management and Maintenance Services

Application and Database management. System performance monitoring and reporting. Database and application upgrade services. Application patching. Application security management.

Client Story:

Increasing Stability, Efficiency with Modern Approaches

Our client, a leading supplier of food products, personal care products, electronics, and clothing to correctional facilities, was struggling to update their systems with modern features in a timely fashion.

The company depended on kiosks to request and track their products, but the kiosks needed more stable, secure features and devices.

We used modern software practices, such as containerization, to help the company deliver more quickly, with higher quality, while increasing customer responsiveness.

We Love Our Clients

Whether you need to swap one component or many, we can work with you to design and implement a solution that fits your organization’s needs.

 

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May 6, 2023/

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